30-Day Guarantee
We want you to love everything you wear from us. If for any reason you’re not completely satisfied, you have 30 days from the date of delivery to return your item(s) for a full refund or exchange.
Return Conditions
Items must be unworn, unwashed, and in their original condition with all tags still attached. For hygiene reasons, panties are final sale and cannot be returned—unless they arrived damaged or with a manufacturing defect, in which case we’ll replace them immediately.
How to Start a Return
Email us at [email protected] with your order number and the item(s) you’d like to return. We’ll send you a prepaid return label within 24 hours. Print it, pack your items, and drop them off at any carrier location listed on the label.
Return Shipping Costs
For returns within the U.S., we cover the return shipping—no cost to you. Just use the prepaid label we provide.
For international returns, we’ll still provide a label, but the return shipping cost will be deducted from your refund. We’ll let you know the exact amount before processing so there are no surprises.
Refund Processing
Once we receive your return and inspect the items, we’ll process your refund within 3–5 business days. The refund will go back to your original payment method. You’ll receive a confirmation email when it’s done.
Please note that original shipping charges are non-refundable—except in cases where we made a mistake with your order.
Exchanges
If you need a different size or color, let us know when you email us. We’ll ship the replacement item at no additional shipping cost—you only paid for shipping once on the original order. Exchanges are processed on a first-come basis, so if your size is temporarily out of stock, we’ll notify you immediately and offer alternatives.
Damaged or Defective Items
If you receive something that’s damaged, flawed, or not what you ordered, don’t worry. Email us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right—whether that means a full refund, a replacement, or store credit. You won’t pay a cent for return shipping in these cases.
Sale Items
Items purchased on sale or with a discount code are still returnable within the same 30-day window, unless explicitly marked as final sale at checkout. Final sale items will be clearly noted on the product page and in your cart before purchase.
Panties – Final Sale
For hygiene reasons, panties are final sale and cannot be returned or exchanged. We know this isn’t always ideal, but we take hygiene seriously—just like we know you do too. If your panties arrive damaged or defective, email us immediately and we’ll replace them at no charge.
Processing Time for Exchanges
Exchange orders are processed with the same priority as new orders—1–2 business days. Once your replacement ships, you’ll receive a new tracking number via email.
Late or Missing Returns
If you mailed your return back and we haven’t confirmed receipt within 14 days, contact us at [email protected] with your tracking number. We’ll track it down and make sure you’re taken care of.
Still Have Questions?
Returns don’t have to be complicated. If anything isn’t clear—or if your situation doesn’t fit neatly into any of the above—just write to us.
Email: [email protected]
Response Time: Within 24 hours—usually faster.